FAQs - Frequently Asked Questions
Shipping & Delivery
How long will my order take to arrive?
UK orders typically arrive within 3–7 business days. International orders take 7–14 business days depending on your location and local customs processing. You'll receive a tracking link by email once your order ships.
Is shipping really free?
Yes — we offer free standard shipping on all UK orders, no minimum spend. We also offer free worldwide shipping on most orders. Any exceptions will be shown clearly at checkout before you pay.
Do you ship internationally?
Absolutely. We ship to most countries worldwide. International orders may be subject to local customs duties or import taxes — these are set by your country's customs authority and are the responsibility of the recipient.
Can I track my order?
Yes. Once your order is dispatched, we'll email you a tracking number. You can also check your order status anytime by logging into your account on our website.
My tracking hasn't updated in a few days — should I worry?
Not usually. International shipments can sometimes show no movement for a few days while in transit between countries. If your tracking hasn't updated for more than 10 business days, get in touch with us and we'll investigate.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Shop Pay, and PayPal.
Can I change or cancel my order after placing it?
We process orders quickly, but if you reach out within a few hours of placing your order, we'll do our best to make changes. Email us at shop@bohomantra.com with your order number and we'll see what we can do.
I haven't received an order confirmation email — what should I do?
Check your spam or junk folder first. If it's not there, email us with your name and the email address you used at checkout, and we'll resend it.
Do you offer gift cards?
Yes! Our gift cards are available in a range of values and are delivered digitally — perfect for last-minute gifting. You can find them here.
Returns & Exchanges
What is your returns policy?
We offer a 30-day return window from the date you receive your order. Items must be unworn, undamaged, and returned in their original packaging. Once we receive your return, we'll process your refund within 5–7 business days.
How do I start a return?
Email us at shop@bohomantra.com with your order number and the item(s) you'd like to return. We'll send you instructions and a return address.
Do you offer exchanges?
We don't offer direct exchanges at the moment. The quickest way is to return the original item for a refund and place a new order for the piece you'd like instead.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect — in which case we'll cover it.
Can I return sale items?
Sale items are final sale and cannot be returned or exchanged, unless they arrive damaged or faulty.
Sizing & Fit
What size are your clothing items?
Our kimonos, sarongs, scarves, and kaftans are all free-size — designed to drape beautifully on a wide range of body types. Each product page includes exact dimensions so you know precisely what you're getting.
Where can I find measurements?
Every product page lists dimensions in centimetres. For a more detailed guide with measuring tips, visit our Size & Fit Guide.
How do I know which ring size to choose?
Our rings come in standard UK sizes. If you're unsure of your size, we recommend measuring a ring you already own or using a printable ring sizer — we include guidance on each ring product page.
Do your bangles fit all wrist sizes?
Our bangles are available in standard sizes. Each listing states the inner diameter so you can check the fit before ordering. As a quick guide: measure the widest part of your hand (knuckles together) with a tape measure to find the minimum diameter you need.
Materials & Quality
What materials are your jewellery pieces made from?
Our jewellery is handcrafted using a range of materials including brass, copper, German silver (a nickel-copper-zinc alloy), sterling silver, and natural gemstones. Each product page specifies the exact materials used.
Are your products nickel-free?
Some of our pieces contain German silver, which does include nickel. If you have a nickel sensitivity, look for pieces listed as brass, copper, or sterling silver. We always list materials clearly so you can choose with confidence.
Are the gemstones real?
Yes. We use genuine natural stones — including turquoise, lapis lazuli, moonstone, amethyst, and tiger's eye. Natural stones may vary slightly in colour and pattern, which is part of their beauty and a sign of authenticity.
What fabrics do you use for clothing and scarves?
Our clothing and scarves are made from natural and blended fabrics including cotton, viscose, and silk blends. Exact fabric composition is listed on each product page.
Are your clutches and bags made from real leather?
We offer a mix of genuine leather and vegan leather options. The material is specified on each product listing.
Product Care
How should I care for my jewellery?
Store pieces in a cool, dry place away from direct sunlight. Avoid contact with perfume, hairspray, and water. Gently wipe with a soft cloth after wearing to remove oils and moisture. For detailed guidance, visit our Care Guide.
How do I wash my kimono or sarong?
We recommend hand washing in cool water with a gentle detergent, then laying flat to dry. Avoid wringing or tumble drying. Some items may also be machine washed on a delicate cycle inside a laundry bag — check the care label on your specific item.
How should I care for my clutch or bag?
For leather pieces, wipe with a damp cloth and condition occasionally with a leather balm. For fabric bags, spot clean with a damp cloth. Store stuffed with tissue paper to maintain shape. Avoid prolonged exposure to direct sunlight.
About Boho Mantra
Where are your products made?
Our pieces are handcrafted by artisan makers, primarily in India. We work directly with small workshops and family-run studios, supporting traditional craftsmanship and fair working practices.
Is Boho Mantra a sustainable brand?
We're committed to thoughtful, responsible practices. Our products are handcrafted rather than mass-produced, we use natural materials wherever possible, and we work with artisan communities to support traditional skills. We're always looking for ways to improve — from our packaging to our supply chain.
Do you have a physical store?
We're currently online-only, which helps us keep prices fair by cutting out the high street markup. You can shop our full collection at bohomantra.com.
How can I get in touch?
The quickest way to reach us is by email at shop@bohomantra.com. You can also message us on Instagram @bohomantra. We aim to respond within 24 hours.
Do you collaborate with influencers or stockists?
We're always open to the right partnerships. If you'd like to work with us, drop us an email at shop@bohomantra.com with a bit about yourself and what you have in mind.