Refund policy
We hope every Boho Mantra piece feels like it was meant for you. If something isn't quite right, we're here to help — here's everything you need to know about returns, refunds and cancellations.
You have 30 days
You have 30 days from the day your order arrives to request a return. To be eligible, your item needs to come back to us:
- unworn and unused, in the same condition you received it
- with all tags still attached and in its original packaging
- with your order confirmation or proof of purchase
How to start a return
The quickest way is through your account:
- Log in to your Boho Mantra account
- Open the order and select the item(s) you'd like to return
- Follow the prompts to submit your request
Every request is reviewed by a real person, so please allow 1–2 working days. We'll email you to confirm whether it's approved and exactly how to send your piece back to us.
Prefer to reach a human? Just email shop@bohomantra.com and we'll set it up for you.
Please don't send anything back before your return has been approved — items returned without an approved request can't be accepted.
Where to send your return
Once your return is approved, post your parcel to:
Boho Mantra Returns
87 Mayplace Road East
Bexleyheath
DA7 6ER
United Kingdom
Return postage is arranged and paid by you, unless your item is faulty, damaged or not what you ordered (see below). We'd recommend a tracked service, and please keep your proof of postage safe until your refund lands — just in case your parcel goes wandering.
Items we're unable to accept
For hygiene reasons, we can't accept returns on jewellery worn directly against the skin — earrings, anklets and nose-pins. We're also unable to accept:
- custom or personalised pieces
- personal care and beauty items
- sale items
- gift cards
This doesn't affect your rights if an item arrives faulty or damaged — those are always covered (see below).
Faulty, damaged or incorrect items
Please inspect your order when it arrives. If your item arrives damaged, defective, or isn't what you ordered, contact us at shop@bohomantra.com within 14 days of delivery so we can make it right.
To help us resolve things quickly, please include your order number and clear photos of the affected item and, where possible, the packaging it arrived in. In most cases there's no need to return anything — once we've reviewed the photos, we'll offer a free replacement of the affected piece or a refund, whichever you'd prefer.
Damage reported after 14 days of delivery will be assessed on a case-by-case basis. As every piece is handcrafted using natural stones and materials, small variations in colour and texture are part of each item's character and aren't considered defects.
Refunds
For standard returns: We'll notify you once we've received and inspected your return, and let you know whether your refund has been approved.
For damage claims: No return is usually needed — we'll confirm your refund or replacement once we've reviewed your photos.
If your refund is approved, it will be issued automatically to your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at shop@bohomantra.com.
A gift or free item with your order
If your order included a free gift or a promotional item and you're returning the qualifying piece, please send the gift back to us too.
Exchanges
We don't offer direct exchanges. The quickest way to get the piece you really want is to return your original item, then place a new order once your return is approved.
Cancellations
Changed your mind before your order ships? You can request a cancellation from your account, on the order page. If it hasn't been packed yet, we'll do our very best to stop it before it leaves us.
Your cooling-off rights
If you're shopping from the European Union, you have the right to cancel your order within 14 days of receiving your final item, for any reason and without justification. To do so, let us know within that period and return the item to us in its original, unused condition.
Customers in the United Kingdom also have statutory rights under consumer law, including in relation to faulty goods. Nothing in this policy affects those rights.
Orders placed on TikTok Shop or other marketplaces
If you bought through TikTok Shop or another marketplace, your return is handled through that platform's own returns process. Please start your return there rather than through your Boho Mantra account, and their terms and timescales will apply.
Questions?
We're always happy to help. Email us any time at shop@bohomantra.com.